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FAQs

Q. Do you have a store?

Demi Loon has an online store, we do not have a physical boutique. However we have several vendors worldwide that carry Demi Loon! Check out our list of retailers: https://demiloon-2.myshopify.com/pages/where-to-buy  Our online store DemiLoon.com offers easy exchanges and size charts in each listing so its easy to shop our full selection online. Any questions regarding sizing etc we are happy to help! Contact customerservice@demiloon.com and we will respond as fast as we can!

Q. I can't enter my COUPON CODE?

A. You will be able to enter the coupon code during the last step of check out after clicking "proceed" If paying with Paypal it will as you to log in and proceed with payment (it will not charge you yet) it will take you back to the checkout page where you can enter your coupon code then you confirm your purchase.

Q. Do your sizes run true to size?

A. Everyone has a different opinion on what "true to size" means. Please keep in mind that the sizing can vary from style to style and with different fabrics so please look at the size chart provided for each item prior to ordering and compare to your actual measurements. Any questions regarding sizing etc we are happy to help! Contact customerservice@demiloon.com and we will respond as fast as we can!

Q. How do I wash my garment

A. Many of our garments are made with cotton spandex blend fabric and may have graphics, lace or embellishments. To keep your item looking its best, we recommend hand wash and hang dry. For items that do not have lace or rhinestones you may machine wash on gentle cycle (preferably in garment bag) and dry on cool or low heat setting while inside out.

Q. Are you affiliated with Rodeo Fox?

A. Yes, Rodeo Fox is our "Boho Country sister" company! Rodeo fox actually started as a collection within Demi Loon that had a country vibe. It deserved is own brand and that is how Rodeo Fox was born! To shop Rodeo Fox go to www.RodeoFox.com


Shipping

Q. How long will it take to receive my order?

USA it normally takes 2-7 business days
Canada normally takes 7-15 business days
International it normally takes 9-18 business days depending on the country. * may take longer due to customs

Q. Do you ship international?

A. Yes we offer international shipping via USPS mail. Internationational packages ship with proof of shipment. We ship to most countries worldwide. USPS does a fantastic job of always getting our shipments to their destination. Please keep in mind that international shipping can take 2-4 weeks for arrival.

Q. Can i track my package?

Track your package by signing into your account > click on order history >

Q. My order has not arrived

A. Please track your package by following the directions above under "track your package" This is the most current up to date information. If there is no tracking information coming up please contact us at customerservice@demiloon.com for fastest response.

Payment

Q. Do you need a paypal account?

A. No you do not need a paypal account to check out. You can use most major credit cards. You can pay with either Paypal or credit card just select which option you would like at checkout.

 

Q. Its not accepting my card

A. Please make sure to enter the correct billing name and address that appears on the card. And the zip code must match to the city you have entered. OR you can try using another card, using a different computer or internet browser. If problem persists please contact us so we can fix the issue. (see contact info below)

 

Wholesale

Want to carry the goodness of Rodeo Fox at your store or website? We would love to partner with you! We can normally fulfill your wholesale order within 3-5 business days. We offer low minimums and we are always here to help! Please contact Melody@DemiLoon.com for inquiries!

Contact

Phone: 800-590-3956
Customer Service Email: customerservice@demiloon.com
We will contact you within 24 hours

Technical issues

If you find a technical glitch please let us know! If there is an issue or something is off during the checkout process please let us know! We will do our best to fix the problem immediately! (Contact info above)

Returns, Exchanges, & Store Credit

Q. Can i exchange or return an item?

A. Yes, Items may be returned or exchanged please see below. Request to return or exchange MUST be made within 10 days of the delivery confirmation date (Date package arrives).

Exchange: To exchange for different item or size please contact customerservice@DemiLoon.com. Exchange item must be in its original condition: New, clean, unworn, unwashed, FREE of any smoke, pet, or perfume odors. Folded and packaged neatly. If exchange arrives in unacceptable condition it will be mailed back.

Return:  To return an item for a refund please contact customerservice@DemiLoon.com. Return must be in its original condition: New, clean, unworn, unwashed, FREE of any smoke, pet, or perfume odors. Folded and packaged neatly. If item arrives in unacceptable condition it will be mailed back. The amount refunded will be price paid for the item minus the shipping cost.


Account Changes

Q. How do i change my shipping address?

A. Click on "Your Account" on top right hand corner > Click on "My Addresses" on left side column under My Account. > click on "update" under My address > Click on save when done. If paying with paypal please be sure your current address & information is updated in paypal as well. MAKE SURE your address is correct PRIOR to placing an order. If you have already placed an order and realize your address is incorrect you will need to contact us at customerservice@demiloon.com to see if its possible to make the change if the item has not shipped yet.

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